Integrations & Certifications Specialist

Company Profile

RS2 offers secure payment services, payment software and managed services to clients in over 35 countries. The company upholds the highest industry standards and RS2’s in-house designed payments solution is the software of choice by many of the world’s leading and most innovative banks and financial institutions.

About the Job

The Integrations Specialist is responsible for owning and managing tasks related to Certifications and Integrations, ensuring efficient and high-quality delivery. This role is split into two functions:

Certifications – For certifications, the candidate is responsible for ensuring the efficient and high-quality delivery of all certification activities. This role works closely with the PM unit, clients, card organizations, third-party providers, and internal delivery/technical teams to ensure that certifications and supporting operational processes are executed effectively, meet defined standards, and remain fully compliant with regulatory and scheme requirements. The role also owns and manages all related service tickets—covering incidents, inquiries, service requests, and change requests—ensuring timely resolution, operational excellence, and a consistently high standard of client support.

Integrations – For integrations, the candidate is responsible for the lifecycle of both new and existing clients and plays an active role in managing all integration-related tickets, including incidents, inquiries, service requests, and change requests, ensuring timely resolution and service excellence.

The Certifications and Integrations Lead will work closely with the Assistant Manager Certifications and Integrations, and vice versa, to provide support when required.

Responsibilities

• Support Certification and Integration team members
• Provide technical and operational guidance for integrations and certification tasks
• Act as the fallback for the Assistant Manager Certifications and Integrations
• Ensure clear task prioritization and effective workload distribution
• Drive adherence to departmental KPIs and integration delivery targets
• Adhere to agreed plans and schedules to deliver certifications and client integrations on time
• Act as the main escalation point for complex or high-severity certification and integration issues
• Own and oversee the end-to-end integration lifecycle for new and existing clients covering H2H, APIs, Webhooks, SFTP, VPNs, IPs and any new integration method that RS2 adopts in future.
• Own the end to end testing of any integration including the contents of interface files
• Coordinate with Technical Units to ensure interface requirements are clearly defined and successfully delivered
• Align and manage connectivity setups including SFTPs, VPNs, secure file transfers, IPs and external system access for all entities
• Oversee connectivity requirements to ensure stable and secure communication channels
• Be client facing and support clients with technical queries related to interface behavior and configuration requirements
• Ensure all integration-related JIRA tickets (incidents, client inquiries, service requests, and change requests) are created, tracked, resolved, and documented effectively
• Support the execution of online and clearing test cases based on scheme or third-party test plans
• Support the completion and review of scheme-required documentation and form submissions
• Maintain clear, timely, and professional communication with clients, card schemes, third parties, and internal stakeholders
• Provide consistent progress updates and escalation summaries to management
• Contribute to the continuous enhancement of certification and integration delivery processes and standards
• Perform any other assigned tasks as required

Requirements

• MSc In Computer Science within Software Development or higher
• Solid understanding of WEB API technologies
• Solid understanding of SQL / ORACLE PL/SQL
• Willing to learn new languages to keep abreast with latest technologies
• Able to work under pressure by way of managing interruptions and constant changes in priorities
• Past experience: 5 years with integrations, API development and payments industry
• Past experience in working with JIRA and Confluence is a plus.
• Attention to detail and experience in a highly collaborative environment is required
• Creative problem solving and end to end ownership of assignment experience necessary
• Ability to work in a diverse, international environment
• High emotional intelligence and outstanding communication skills