Dispute /

Dispute / Chargeback Services

Effectively manage and dispute chargebacks at all points of the dispute life cycle from the presentment stage up to the conclusion of each case, accurately and on time. RS2 Dispute and Chargeback Services help you manage intelligent chargeback responses with unmatched efficiency and minimize time-consuming tasks. This will not only ensure cost-cutting and increased revenue, but also quality customer service and cardholder experience. Its highly automated process analyses incoming transactions. You can predefine rules to determine if any of these qualifies for exceptions and to automatically accept incoming exceptions.

In addition to rules dictated by card organisations, you can set up rules to govern a range of business scenarios. This helps you identify potential dispute cases while also helping you identify dispute patterns and potential problem areas so that you can address issues at an earlier stage. Further functionalities enable you to set individual rule sets, advanced automation rules, time alerts, and a real-time reporting dashboard.

  • Recover lost revenue
  • Improve customer experience
  • Regulatory compliance
  • Save time and money
  • Optimize business through real-time reporting and alerts