You can either reach us by phone (+49 6102 7300 40) or send us your question directly by email (service-fs@rs2.com).

You can either reach us by phone (+49 6102 7300 40) or send us your question directly by email (service-fs@rs2.com).

No problem, we'd be happy to advise you! Please contact us by phone (+49375 27210 15) or send us an email (pos-info@rs2.com).

Here is the good news for you: It is not a defect in your terminal, but a security function that the card-issuing banks have deliberately installed. In order to make contactless payment more secure, the contactless function on the customer's card is blocked after a certain number of transactions or after a certain total turnover threshold has been exceeded. As a consequence, the customer has to enter his PIN when making the card transaction. The rule is that after either five transactions or amounts totaling more than EUR 150.00, the contactless function on the card is automatically blocked.

Here are the appropriate examples:

- A customer has already made four contactless payments with his card and now wants to make the fifth card transaction. For the fifth transaction, he has to enter his PIN.

- A customer has paid three times contactless with his card - two transactions for 49.99 EUR and one transaction for 35.00 EUR. The customer now wants to make a fourth transaction for EUR 22.50. Since the fourth transaction would exceed the total amount of all contactless transactions of EUR 150.00, the customer must enter his PIN for the fourth transaction. After successfully entering the PIN, the customer can make contactless payments for further transactions until the security rule takes effect.

You can find extensive information on terminal error codes here [https://www.kalicom-ec.de/ Fehlercodes-am-terminal/] from our colleagues at Kalicom. If you have any further questions about your terminal, please contact our colleagues from Kalicom Terminal Technology either by phone (+49 375 272100) or by email (info@kalicom-ec.de).

Please contact our colleagues from Kalicom Terminal Technology either by phone (+49 375 272100) or by email (info@kalicom-ec.de).