Sales Support Engineer

Department: Product Management

Location: Remote - United States or Canada

 

Description

RS2 Software is global payment company serving major payment service providers and financial institutions all over the world. It is the transaction processing power behind some of the world’s most innovative and fastest growing Payments companies and is currently deployed in 35 Countries all around the world. We are building a team in the US market where we expect fast growth given the distinctiveness of our platform and value proposition.

Summary/Objective

RS2 is looking for a Sales Support Engineer to join our Product Management team. The Sales Support Engineer will partner with our sales team to drive client engagements. Come help drive our mission to modernize the North American payment processing ecosystem with a proven cloud-based processing platform, robust API access, comprehensive data and service bundles changing the future of payments. This individual will be a key part of our company’s growth.

Essential Functions

  • Serve as the lead technical product contact for prospects throughout the sales process.
  • Partner with Account Executives in qualifying new sales opportunities from a technical and product feature perspective.
  • Present RS2 technical solutions and demonstrate the platform in face-to-face meetings and via web conference tools.
  • Participate in the response to RFIs/RFPs and driving strong client proposals.
  • Act as a liaison between the sales team and other departments like marketing, security, and professional services.
  • Work with our engineering and product teams to translate prospect feedback into meaningful product insights.
  • In partnership with the Account Executive team, complete the SOW for the client partnership.

Requirements

Skills and Qualifications

  • 5+ years’ experience in a pre-sales, technical support, or other customer-facing technical position for an enterprise payments, SaaS, or software company.
  • Solid written and verbal communication skills.
  • Excellent problem-solving skills and the ability to think on one’s feet.
  • Grasp of Salesforce.com, Google Apps, MS Office, and web presentation tools.
  • Familiarity with basic front and back-end web development, i.e. HTML, CSS, Ruby, Python, C#/.net, etc.
  • Knowledge of web services, APIs, and related standards such as HTTP and REST.
  • Results-oriented approach that balances a “take charge, do-whatever-it-takes” attitude with teamwork and collaboration.
  • Experience selling software, cloud-based or API solutions in the payments space.
  • Prior experience working with a professional services organization, support team, and product managers.

Competencies

  • Technical Capacity
  • Time Management
  • Thoroughness
  • Collaboration
  • Organizational Skills
  • Communication Proficiency

Work Environment

  • This job operates remotely in a work from home environment
  • Requires minimally 20% travel but could increase based on Client demands

Benefits

  • Health Care Plan (Medical, Dental and Vision)
  • Retirement Plan (401K, IRA)
  • Life Insurance (Basic, Voluntary and AD&D)
  • Paid Time Off (Vacation, Sick and Public Holidays)
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