Client Relationship Officer
About the Role
Client Relationship Officer is responsible for assisting the Client Relationship Manager with all the tasks related to the management of the RS2 Smart Processing customer accounts, client’s expectations and bringing new business from such accounts. Client Relationship Officer will be involved in the contract negotiation, and keeping close relationship with the clients during the whole project life cycle, as well as the project implementation phase. His/her main objectives will be to ensure that the RS2’s contractual obligations are met in a timely and cost-effective manner, leading towards the optimum client satisfaction.
Building and maintaining relationships with clients and their key personnel
Conducting business reviews to ensure clients are satisfied with their products and services.
Alerting the sales team to opportunities for further sales.
Letting customers know about other products/add-ons that the company offers in line with the company’s strategy.
Attending meetings with clients to build close professional relationships
Participate in the Operational calls with client and compile an action plan that is shared with all stakeholders as required
Achieving client relationship targets and KPI’s as set by the Client Relationship Manager.
Working closely with Sales, Implementation and Operations team and manage the day to day needs of the clients.
Escalating and resolving areas of concern as raised by clients.
Carrying out client satisfaction surveys and reviews.
Tracking and monitoring all agreed deliverables and liaising with internal departments as required to ensure client needs are fulfilled effectively.
Available to work on shift basis from time to time, as required by the company
Working experience in a similar role
Commitment towards achieving optimum clients’ satisfaction
Degree/diploma in IT/ Management/Business Administration or equivalent
Competence in using Microsoft Office and business software
Solid command of English language
Excellent negotiations and customer relations skills
Comfortable working in a fast-paced environment; able to handle shifting priorities
Highly organized with close attention to detail
Experience/certification related to project management will be considered an asset.
The selected candidates will be offered an attractive package, commensurate with their skills and experience. Please send a detailed CV & covering letter via email to email@example.com. All applications will be treated in strict confidence.