Services

Consumers are coming to expect their transactions to be processed and settled in real-time, adding to the pressure on our customers to provide secure management of information and transactions.

With a team of experts in banking and financial technologies, we understand your business and your challenges. That is why we have developed a business model that is fully geared towards helping our customers achieve maximum business results. We promise quality, flexibility, dependability, quick response and professional excellence at all times.

We provide support in the following areas:

Certification

Certification in accordance with card association and local schemes is a complex process which requires considerable expertise. RS2’s highly skilled clearing engineers support our customers during their entire certification process. It includes both offline and online testing and can be done by using either the schemes simulator or directly with their systems.

Customisation

Transaction processing is a demanding business with changes to requirements being affected by local/international market conditions and card schemes almost on a daily basis.

For our customers to stay ahead of their competitors, RS2 provides customisation that meets customers’ specific requirements. This level of customisation enables our customers to implement their business plans by adapting certain functionalities in the system.

Implementation

RS2’s qualified implementation team provides the customer with state-of-the-art implementation services. These services start with a checklist to ensure the required infrastructure (hardware/software) is in place for system implementation and they carry through to system deployment. In-production and post-implementation services are included.

Training

Customer ownership is key to the successful deployment and effective use of our system.

RS2 therefore provides extensive training to its customers and their various departments. Our training includes:

• Daily and monthly operation
• Accounting
• Collection and reminder
• Chargeback
• Housekeeping and data archiving
• Reporting
• Product configuration

Business Consultancy

A team of industry leaders from different regions provide our customers and potential customers with consultancy services to help them define and implement the system in their particular local market. These experts are able to advise on the cultural nuances as well as business dynamics of a given market.

System Maintenance

In order to keep the system competitive RS2 provides:

• Software Maintenance – Error corrections
• Emergency Support 24/7/365
• Software Upgrades – Mandatory card scheme changes and software version upgrades
• Customer Service – User Helpdesk and Account Management

Sales Support

We view our customers as our partners. We appreciate the competitive and demanding nature of the service provider industry and recognise that much effort is required to make a successful sale.

RS2 has a team of experts who are available to join and assist our customers at sales meetings, system presentations and workshops.

Technical Outsourcing

RS2 provides the customer with an end-to-end solution in a bundled service that includes Bankworks and its related infrastructure. It can either be implemented in-house or outsourced.

This unique opportunity allows our customers to start their business at a low cost and offers quick-time-to-market opportunity.

The license includes implementation, hardware and any related third party software license.